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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sudipta Samanta

January 21, 2026

5  out of  5
rating by Sudipta Samanta
"She was able to explain the various option to provide best possible rate for additional car insurance."
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michael wanchow

January 16, 2026

5  out of  5
rating by michael wanchow
"Overall, I was very pleased with Naomi addressing my questions and offering solutions. She was good at listening and giving me the time to discuss the many questions I had. As a result, l will continue with State Farm and recommend this office to others. Thank you. Michael Wanchow"
We responded:
"Thank you so much for taking the time to share your experience with Naomi. We value your business and are always here for you! "
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Jair Martinez

January 15, 2026

5  out of  5
rating by Jair Martinez
"It was a pleasure working with Josh. Give him a raise for his patience and understanding. Even while sick he was able to assist me."
We responded:
"Thank you so much for sharing your feedback about Josh! We really appreciate it :)"
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Gang Chen

January 13, 2026

5  out of  5
rating by Gang Chen
"Lyric is awesome!! Super helpful and pleasant to talk to!!"
We responded:
"We love to hear this, thank you for sharing!"
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Jo Miles

January 7, 2026

5  out of  5
rating by Jo Miles
"Once I finally reached an agent at my Insurer's office the application process proceeded efficiently. I am now AWAITING the policy to be transmitted to me."
We responded:
"Thank you for the great review, we appreciate your business!"
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Maram Kustiro

January 7, 2026

5  out of  5
rating by Maram Kustiro
"I had called State Farm at Nikki McCauley’s office to cancel my insurance due to me moving and not having a car anymore. Joshua was the one who answered and he was fantastic. He helped me with my needs and he was so friendly. This was probably the greatest experience I had talking to someone from State Farm!"
We responded:
"This makes us so happy to hear! Thank you so much for the feedback!"
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Rhonda Iris

December 21, 2025

5  out of  5
rating by Rhonda Iris
"They are always able to answer any questions that I have. Lyric was incredibly helpful in finding me more savings with my plans."
We responded:
"This is so great to hear. We will pass this onto Lyric. Thank you so much for taking the time to share your experience with us."
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sonny Ideker

December 17, 2025

5  out of  5
rating by sonny Ideker
"I needed to make a few changes to my State Farm policies and was fortunate to reach Lyric Morrison. She was friendly, knowledgable, and efficient. She is a reason to keep or have you insurance needs taken care of by the Nikki McCauley agency."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Lyric provided you with friendly, knowledgeable, and efficient service. At the Nikki McCauley agency, we strive to make managing your insurance needs as smooth and positive as possible. We truly appreciate your trust and look forward to continuing to serve you in the future!"
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Lowrance Herrera

December 10, 2025

5  out of  5
rating by Lowrance Herrera
"Josh was very helpful in finding me a better car insurance policy with more coverage and renter's insurance! He was very informative throughout the process and presented all the options available to me and explained what they meant as well. Will be referring friends and family to him if needed!"
We responded:
"This makes us so happy to hear! We will pass your awesome feedback onto Josh. And thank you so much for taking the time to share about your experience with us!"
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jack Shepard

December 9, 2025

5  out of  5
rating by jack Shepard
"Responsive, patient, knowledgeable. A positive experience."
We responded:
"Thank you for the feedback, we appreciate it!"
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Morg Doggan

December 9, 2025

5  out of  5
rating by Morg Doggan
"Everyone at the office has been extremely nice and helpful. They handle things quickly which I really appreciate!"
We responded:
"Thank you so much for taking the time to share your experience with us. We really appreciate your business and are here for you anytime!"
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Marcelo Vitorino

December 1, 2025

5  out of  5
rating by Marcelo Vitorino
"Josue provided fast and very friendly service. I recommend him!"
We responded:
"Love to hear this! Thanks so much for sharing your experience."
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Zasha Herrera

November 24, 2025

5  out of  5
rating by Zasha Herrera
"Josh is Super recomendado! The whole process was so easy and stress-free. Me explicó todo claro, step by step, y de verdad se siente que quiere ayudarte. I left feeling super safe and confident con mi póliza. 10/10 ✨"
We responded:
"So happy to hear this! Thank you for taking the time to leave this review, we appreciate you so much!"
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LEOBARDO HERRERA

November 11, 2025

5  out of  5
rating by LEOBARDO HERRERA
"Atendido por Josue. Buena atención y ayuda siempre muy atento para atender al cliente"
We responded:
"Muchas gracias por la excelente reseña. ¡Se lo agradecemos mucho!"
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Gregory Nau

November 11, 2025

5  out of  5
rating by Gregory Nau
"So far my experience at state farm has been a good one. Naomi Bain has also been very helpful and has followed up to make sure I got the help i needed. Im loving this neighborhood right now!"
We responded:
"We are so happy to have you in the neighborhood! Thank you so much for the feedback - we will be sure to let Naomi know! "
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Lynn Goldstein

November 8, 2025

5  out of  5
rating by Lynn Goldstein
"Loved working with lyric, she did a great job with follow up and explaining everything regarding my insurance for my new car."
We responded:
"We are so happy to hear this! Thank you so much for leaving such awesome feedback!"
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Aaron Tayliam

November 7, 2025

5  out of  5
rating by Aaron Tayliam
"Lyric makes you feel like family!"
We responded:
"We are so happy you feel this way! We appreciate you!"
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Constance Gee

November 6, 2025

5  out of  5
rating by Constance Gee
"Lyric, is an excellent agent. She took ownership of my situation because my insurance was canceled.. I has no clue and the company was still being paid. She immediately researched made calls she kept me abreast until everything was solved. New software and someone prior moves the details; were lost and I was completely unaware. Lyric immediately was driven to solutions and produced results I needed to hear. Not every agent is created equal because prior to sipeaking to Lyric the other young lady I spoke to was rude, condensending, smirky, and seem to be enjoying my dismay and shock of learning this happened. No solution or even interest in me sending bank statements proving I paid and I came close to calling the bank after my 2nd encounter with this person I won’t name; to call my banks fraud department and move on to another insurance company; because happy camper, I was not. Lyric took the entire debacle on all sides and I’m happy and remained a client. New policy but still same price.. “Thanks Lyric” I highly recommend , Lyric State Farm insurance agent .."
We responded:
"Thank you so much for taking the time to share your experience. We’re thrilled to hear that Lyric was able to take ownership of your situation and guide you through the challenges with such dedication and care. It’s always our goal to provide attentive and effective service, and we’re glad Lyric could deliver that for you. We truly appreciate your recommendation and your continued trust as a client. If you ever need anything else, please don’t hesitate to reach out! "
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Chef Kitura

November 5, 2025

5  out of  5
rating by Chef Kitura
"I've been with the Nikki McCauley agency for years. The customer service is great and Matthew is so personable. We always have great conversations, he remembers important information about my family and it shows that he cares. I truly appreciate being a part of their client family."
We responded:
"Thank you so much for your wonderful review! It means a lot to hear that Matthew’s genuine care and attention to detail have made such a difference. We truly consider our customers as part of the family, and I’m so glad you feel that way too. Looking forward to many more years of working together!"
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Natasha Herrera

October 27, 2025

5  out of  5
rating by Natasha Herrera
"I’ve had both my home and auto insurance with Josh and his team at State Farm, and I couldn’t be happier! They’re always professional, attentive, and truly care about their clients. I really appreciated their thoughtful gesture of sending me a coaster set such a nice touch that shows how much they value their customers. Highly recommend!"
We responded:
"Thank you so much for the kind words! We’re really happy to hear you’ve had a great experience with Josh and the team. We love finding little ways to show how much we appreciate our customers, and we’re glad you enjoyed the coasters. Thanks again for recommending us — we’re always here whenever you need anything!"
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Don Solar

October 23, 2025

5  out of  5
rating by Don Solar
"My interaction with Lyric Morrison regarding a hail damage claim was very pleasant. She did her best to keep me informed and was very polite!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Lyric provided you with excellent service and kept you well-informed throughout your hail damage claim. We truly appreciate your feedback and your trust in our agency!"
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William Byers

October 14, 2025

5  out of  5
rating by William Byers
"Lyric Morrison was professional and she actually followed back up with me, when she said she would! Thanks Lyric"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Lyric provided you with professional service and timely follow-up. We appreciate your trust in our agency and look forward to assisting you with any of your insurance needs in the future!"
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jaili greene

October 13, 2025

5  out of  5
rating by jaili greene
"I am so pleased with my experience thus far working with Katherine she really eased my stress knowing that I am getting the best quotes possible. She took her time to provide me with all the information and different options I can take. Katherine has been a joy to work with I definitely will recommend State Farm to others. 10/10 experience Thank you!!"
We responded:
"We are so happy to hear that you had a 5-star experience. In our office we like to make sure our customers fully understand their coverage options. Thank you so much for taking the time to share your feedback!"
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Udhaya Chinnayan

October 13, 2025

5  out of  5
rating by Udhaya Chinnayan
"Great service!"
We responded:
"Thank you for the 5 star feedback!"
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Britney Grant

October 13, 2025

5  out of  5
rating by Britney Grant
"Lyric was was super friendly and was extremely helpful when it came to making my payment :)"
We responded:
"This is so awesome to hear, we will pass this praise onto Lyric! Thanks for taking the time to leave us a great review! "